It is important that claims are settled quickly and fairly. In order to assist in ensuring that this occurs the following procedures should be followed:
- Advise Nova Credit Risk and/or or your insurer directly via their online platform immediately after an event which may give rise to a claim under your insurance policy;
- In most instance insurers will require a completed claim form which our office will supply upon notification (unless lodged via the insurer’s online platform);
- Ensure that all questions are answered and include any necessary supporting documentation.;
- Email the claim form to graham@novacreditrisk.com.au or lodge via the insurer’s online platform;
Nova Credit Risk Claims Manager
+61 410 625 991
Graham Crozier
graham@novacreditrisk.com.au
Attention: Claims Manager
Nova Credit Risk Pty Ltd
PO Box 654
Crows Nest NSW 1585
For compliance please visit www.jmdross.com.au
Insurance Brokers Code of Practice
Nova Credit Risk subscribes to the Insurance Brokers Code of Practice and the Australian Financial Complaints Authority (AFCA), a free customer service. If your complaint is not successfully resolved by our office within 30 days from the date reported to our office, it can be referred to AFCA to assist in making an independent assessment of your issue(s).
